Shipping
HOLIDAY SHIPPING
SALES FROM NOVEMBER 15, 2024 ONWARD HAVE EXTENDED HOLIDAY RETURNS THROUGH JANUARY 3RD, 2025.
HOW MUCH IS SHIPPING?
WE OFFER FREE SHIPPING DOMESTIC. WHEN YOU SPEND OVER $215 (MAY NOT BE AVAILABLE DURING SALES OR PROMOTIONS)
WHEN WILL MY ORDER ARRIVE?
ORDERS ARE DISPATCHED FROM OUR WAREHOUSE BASED IN CONNECTICUT (USA) AND ARE USUALLY DELIVERED WITHIN 3-5 WORKING DAYS
FOR INTERNATIONAL ORDERS, (WHICH ARE SHIPPED FedX INT, THERE CAN BE THE OCCASIONAL CUSTOMS OR COURIER DELAY WHICH MAY AFFECT YOUR DELIVERY TIME FRAME FROM TIME TO TIME.
WILL I GET A TRACKING NUMBER?
AN EMAIL WITH A TRACKING NUMBER WILL BE SENT ONCE YOUR ORDER HAS BEEN DISPATCHED IF YOU DO NOT RECEIVE ONE, PLEASE EMAIL ASSISTANCE@FEROCEEYEWEAR.COM.
ALL ORDERS ARE DISPATCHED WITH ‘NO SIGNATURE REQUIRED’ AND MAY BE LEFT AT A RESIDENCE DEEMED SAFE BY THE DELIVERY COMPANY. WE ARE NOT RESPONSIBLE FOR ANY LOSS OR LIABILITY OR DAMAGE THAT MAY RESULT FROM LEAVING YOUR PACKAGE AT THE SHIPPING ADDRESS WITHOUT A SIGNATURE. IF YOU PREFER TO HAVE YOUR ORDER SHIPPED WITH ‘SIGNATURE REQUIRED’ PLEASE CONTACT US AT ASSISTANCE@FEROCEEYEWEAR.COM SO THAT WE MAY MAKE ARRANGEMENTS.
WE CANNOT SEND TO PO BOXES, PLEASE ENSURE A STREET ADDRESS IS SUPPLIED. NO C.O.D. ORDERS CAN BE ACCEPTED.
WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES? (INTERNATIONAL ORDERS)
YOU WILL BE LIABLE FOR ALL IMPORT DUTIES, CUSTOMS, AND TAXES. THESE WILL BE DUE AT THE POINT OF ENTRY, OR AFTER DELIVERY.
MY PACKAGE SAYS "DELIVERED" BUT I HAVEN'T RECEIVED IT, CAN YOU ASSIST?
SINCE THE PACKAGE WAS INDICATED THAT IT WAS DELIVERED, THERE ARE A FEW STEPS WE SUGGEST TAKING. OCCASIONALLY, PACKAGES ARE MARKED AS DELIVERED BEFORE THEY ARE PHYSICALLY AT YOUR ADDRESS. PLEASE ALLOW 24 HOURS FOLLOWING A DELIVERY CONFIRMATION BEFORE ASSUMING THAT THERE IS AN ISSUE WITH THE DELIVERY.
1. CONTACT YOUR LOCAL POST CARRIER AND TRY TO SPEAK TO YOUR POSTAL PERSON DIRECTLY, AS SOMETIMES THEY HAVE A RECOLLECTION OF WHEN AND WHERE THEY LEAVE PACKAGES.
2. MAKE SURE YOUR MAIL AREA IS SECURE, AND LEAVE A NOTE TO REQUEST THAT PACKAGES NOT BE LEFT UNATTENDED.
3. IS THERE A CHANCE ONE OF YOUR NEIGHBORS MISTAKENLY COLLECTED YOUR PACKAGE?
IF YOU HAVE COMPLETED ALL OF THE ABOVE, PLEASE VISIT USPS TO FILE A CLAIM AND PROVIDE OUR TEAM WITH THIS CLAIM NUMBER.
WE CANNOT BE HELD RESPONSIBLE FOR ORDERS THAT GO MISSING AFTER OBTAINING A “DELIVERED” STATUS. PLEASE ENSURE THAT YOU PROVIDE A SHIPPING ADDRESS THAT IS ATTENDED DURING THE DAY IF YOUR MAIL AREA IS NOT SECURE. AN OFFICIAL NON-EMERGENCY POLICE REPORT MUST ACCOMPANY ALL CLAIMS FOR PACKAGES NOT RECEIVED AFTER BEING MARKED "DELIVERED".
